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A screen-by-screen walkthrough of the ResoluteCall desktop app — from signing in to placing your first call.

Screen 1 — Sign In

Open ResoluteCall and enter your Extension and Password. A Display Name is optional. There's no server address to configure — the app connects to ResoluteCall's SIP server automatically. Click Sign In to continue.

ResoluteCall sign-in screen with Extension and Password fields

Screen 2 — Dial Pad

This is your home screen after signing in. Type or tap a number on the on-screen keypad, then click Call. The left-hand sidebar gives you one-click access to Dial Pad, Call Logs, Contacts, Messages, WhatsApp, and Settings. A green dot next to the logo means you're registered and ready to receive calls; red means you're offline.

ResoluteCall dial pad with keypad and sidebar navigation

Screen 3 — Incoming Call

When someone calls your extension, ResoluteCall shows the caller's number with two buttons: Answer (green) and Decline (red). A compact call bar also appears at the top of every screen, so you can answer or decline without leaving whatever you're doing.

Incoming call screen with Answer and Decline buttons

Screen 4 — On a Call

While a call is connecting or connected, you'll see the number, call status, and a live duration timer. Click the Mute icon to mute your microphone, and the red Hang Up button to end the call.

Active call screen with duration timer, mute, and hang up controls

Screen 5 — Call Logs

Every call is recorded here automatically. Use the All / Incoming / Outgoing / Missed tabs to filter, and click any entry to Call back, send an SMS, or Delete the log.

Call logs screen with filter tabs and call history

Screen 6 — Contacts

Click Add to save a new contact's name and phone number, or use the search bar to find an existing one. Select a contact to Call, SMS, Edit, or Delete them.

Contacts screen with contact list and detail panel

Screen 7 — Messages

Send and receive SMS conversations tied to your business phone number, right alongside your calls. Select a conversation from the list to open the thread and reply, or tap the + button to start a new one. This tab only appears if SMS is enabled for your account.

Messages screen with SMS conversation list

Screen 8 — WhatsApp Business

Chat over WhatsApp from the same window using your business number. It works just like the Messages tab — pick a conversation to open the thread, or enter a phone number under New chat to start one. Unread messages show a green count badge. This tab only appears if WhatsApp is enabled for your account.

WhatsApp screen with conversation list and unread badges

Screen 9 — Settings

Manage everything about your setup from one place:

  • Connection Status — see if you're registered and online, with a one-click Refresh.
  • Notifications — shows whether Realtime delivery is connected. If it's disconnected, the app automatically falls back to polling roughly every 25 seconds so you never miss an SMS or WhatsApp message; use Test to send yourself a sample notification.
  • SIP Accounts — add another extension, switch between accounts, or remove one.
  • Call Settings — turn the ringtone on or off and choose between Default, Classic Bell, Digital, or Soft Chime.
  • About — app version and SIP server info.
  • Sign Out — disconnect and return to the sign-in screen.
Settings screen with connection status, notifications, accounts, and call settings

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